Sandos Cancun Luxury Experience Hotel

Boulevard Kukulcan, Km 14, Cancun, Mexico, 77500  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Sandos Cancun Luxury Experience Hotel

Wi-Fi
Parking

On-site parking

Luggage storage
24-hour

Late check-in

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Poolside snack bar

A la carte restaurant

Snack bar

Coffee shop

Lobby bar

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Indoor heated swimming pool

Overview

Situated near a market, a shopping mall and boutiques within a 25-minute walk from La Isla Shopping Mall, this excellent 8-story hotel offers 214 rooms about 11 km way from Mercado 28. The hotel opened its doors in 1998 and was remodeled in 2012.

Sandos Cancun Luxury Experience Hotel is set near by the wonderful white-sand beach. An oceanarium and entertainment venues are stroll from the hotel.

Sandos Cancun Luxury Experience Hotel offers a panoramic view to its guests.

The venue is notable for the privileged location within a 20-minute drive to Cancun International airport.

Rooms

There are designer rooms with complimentary wireless internet, individual climate control, an in-room safe, an iron with ironing board and a closet provided for travelers staying in Cancun. Some rooms feature views over the Caribbean Sea. Room facilities include a microwave, coffee/tea makers and a fridge as well as a pillow-top mattress and foam pillows.

Eat & Drink

In the morning a buffet breakfast is served at the bar. The onsite restaurant specializes in Asian cuisine. The Poolside bar serves refreshing drinks and features live music and a terrace. Guests will find the grill bar Puerto Madero Cancun within a 5-minute walk.

Services

The on-site car rentals are also provided.

Relax

The youngest guests are offered cribs, babysitting and a kids' club. Various activities, including windsurfing, snorkeling and sailing, are available on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2012.  Number of floors:   8.  Number of rooms:   214.

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Facilities

General

  • No smoking on site
  • Wi-Fi
  • On-site parking
  • Safe deposit box
  • 24-hour reception
  • Late check-in
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Luggage storage
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Beauty salon
  • Coffee shop
  • Vending machines
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Diving
  • Snorkeling
  • Canoeing
  • Boating
  • Outdoor tennis court
  • Volleyball
  • Golf course
  • Aerobics
  • Fishing

Services

  • Paid airport shuttle
  • Paid city shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Medical facilities service
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • In-room breakfast
  • A la carte restaurant
  • Lobby bar
  • Poolside snack bar
  • Snack bar

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Computer rental
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool
  • Kids club

Leisure facilities

  • Indoor heated swimming pool
  • Outdoor swimming pool
  • Beach access
  • Beach chairs
  • Beach umbrellas
  • Beach towels
  • Aqua park
  • Live entertainment
  • Sun terrace
  • Garden area
  • Leisure/ TV room
  • Paid cabanas
  • Spa & wellness center
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Reflex massage
  • Library

Room view

  • Ocean view
  • Lagoon view

Room facilities

  • In-room air conditioning
  • Individual heating
  • VIP room facilities
  • Paid in-room safe
  • Paid mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Rooftop terrace
  • Balcony
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Chaise lounges
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Separate tub and shower
  • Steam shower
  • Hair dryer
  • Towels
  • Bathrobe
  • Slippers
  • Room toiletries
  • Lighted makeup mirror

Self-catering

  • Refrigerator

Bedroom

  • Pillow menu
  • Pillow top mattress

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

One child
0 - 2 years
Crib FREE
Children above
2 years or adults
Extra bed 100 % of the room stay
Maximum capacity of cribs and extra beds depends on the room you book. Please check room details before you make a reservation.

Pets

Pets are not allowed.

How to reach hotel

hotel Sandos Cancun Luxury Experience Hotel Cancun location
Show big map »

Hotel Address:

Boulevard Kukulcan, Km 14, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    6.8 mi
Airports
Restaurants
  • Puerto Madero Cancun (cuisine: Vegetarian, Argentinean, Venezuelan)
    800 ft
  • Fantino (cuisine: Italian)
    900 ft
Beaches
  • Playa Marlin
    5000 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    214

Rooms and availability

Club Room
Lagoon view
  • Max occupancy:

    2 persons

  • Check Prices
Guest Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Suite
Lagoon view
  • Room size:

    800 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Suite|Suite Caribe All Inclusive

Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
Superior Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Superior|Superior All Inclusive

Superior Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Deluxe Room
  • Room size:

    455 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Deluxe|Deluxe All Inclusive

Deluxe Triple Room
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Lagoon Suite
  • Max occupancy:

    2 persons

  • Check Prices
Ocean Suite
  • Max occupancy:

    3 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Luxury Double Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Deluxe|DOUBLE LUXURY

Sandos Cancun Luxury Experience Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Places of interest

  • El Rey mayan ruins2.2 mi

Shopping areas

  • Kukulcan Mall4000 ft
  • La Isla Shopping Mall1.4 mi

Museums

  • Mayan Museum1.2 mi

Theaters

  • Backstage Theatre3000 ft

Golf courses and Country clubs

  • Cancun Golf Club at Pok-Ta-Pok700 ft

Local attractions

  • Playa Marlin5000 ft
    CancunMexico
  • Playa Delfines2.1 mi
    Cancun 77710Mexico
  • Plaza Isla3.2 mi
    Zona Hotelera, Cancun
  • Museo Sensorial del Tequila1.0 mi
    Blvd. Kukulcan km 12.5, zona hotelera, Cancun
  • Wet'n Wild Cancun3.1 mi
    Blvd Kukulkan Km. 25, Cancun

Restaurants nearby

  • Puerto Madero Cancun800 ft

    Address: Boulevard Kukulcan, km 14.1
    Phone: 52 (998) 885-2829

    70% likes this, based on 852 reviews
    Cuisine: Vegetarian, Argentinean, Venezuelan
    Price Range: USD 25 - USD 50

  • Savio's Bistro by La Dolce Vita1900 ft

    Address: km 15 Zona Hotelera
    Phone: 998 8850150

    81% likes this, based on 418 reviews
    Cuisine: Italian
    Price Range: USD 20 - USD 35

  • Fantino900 ft

    Address: Retorno del Rey #36, Zona Hotelera
    Phone: +52 998 881 0808 x5803

    80% likes this, based on 63 reviews
    Cuisine: Italian

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    214

Sandos Cancun Luxury Experience Reviews

Guest reviews are submitted by our customers after their stay at Sandos Cancun Luxury Experience

Average guest rating

7.8out of 10
Fabulous
Based on 74 reviews

Guest reviews

  • Couple
    10.0

    The hotel was really good in all ways, very good service, good room, a lot of swimming pools and a beach. Definitely to recommend!

  • Family with children
    6.6

    The breakfast is quite expensive 25$ for buffet, however it deserves this price: there is a wide variety of food. The hotel is clean, silent and suits to the desires of relaxation. Also I like a gym - there is everything you need, if you want to keep fit

    I am exhausted by the staff of the restaurant Aioli, which is inside of the hotel. If they undertand that you don't want to pay tips, they'll cease to serve you. Also we faced with an unpleasant situation connected with this staff: they underwrote tips of 5 $ by themselves every day to our bill!!! It was awful!

  • Group of friends
    8.2

    The staff was very friendly and helpful. The resort itself is pretty and the pools are fabulous.

    There was construction going on next door (building a new Secrets) which was loud while at the pool. There was also construction going on in the hotel itself which was also loud.

  • Family with children
    6.6

    Beautiful pools and beach side.

    There was no sign. Was very hard to find the hotel. It's need some upgrade compare to the other hotels in Cancun.

  • Group of friends
    6.6

    Nice beach, good food and drinks. The room was very clean.

    We booked a room for 3 adults and got a room for 2 adults and a child. Our complaints didn't change anything. The only solution they offered was to buy another room.

  • Group of friends
    8.4

    The staff is phenomenal, friendly, helpful, accommodating and they had a good sense of humor. The view from our room was not spectacular but you could see the water. The beds were comfortable and the food was very good. I would definitely go back.

    There were minor variations in the room vs the room description provided with the reservation, there was no sitting area,rain shower or robe.

  • Family with children
    7.8

    The staff was very willing to help with all needs we had. I had a few issues with my clothes and they were extremely nice and helpful.

    Internet access was very expensive. Most hotels I've stayed have it for free, which is really a plus! That was the worse thing about this hotel. Another is that the room had a humid/unpleasant smell. (Like the mop they used was smelly).

  • Couple
    5.8

    We spend in hotel 3 days during October. The were not lucky with weather, but anyway there are a lot of entertainments inside the hotel. Very good and clean pools, close to see, you will be able to find tour for you (dolfphins, Chechen Itza etc). Staff was good, but they do not speak english. Take your spanish dictionary wi

    I booked the room included breakfast, but anyway in the morning cleaning lady knocked the door and asked about the breakfast in room, that costed 40$ for two of us. There is a hude building in progress near to te hotel, a lot of mud not in the hotel, but around it. One day in the morning they made noise sounds. If there will not be development right near to hotel, I will advise my friends to love there...

  • Group of friends
    9.2

    The rooms and the bathroom was a good comfortable size. The staff were very helpful.

  • Couple
    5.4

    nice beach, huge room, away from party zone

    Blankets were dirty, they build a new hotel right next to Meridian, which means noise all day, you heard everything in the rooms next to you, extreme expensive breakfast (about 30 $)

  • Family with children
    9.2

    The facilities were beautiful and food was excellent.

    2 things: 1) only 2 computers in business center and cost to use internet from room and 2) tried to book a second room at the front desk and they could not give me the rate I could get by going online and booking through another company.

  • Couple
    6.6

    The hotel staff was just "ok" but the day we got there, they told us they did not have the type of room we had reserved, so they were going to make an upgrade. At the end of the check in, they told us that the only inconvenience was that we had to change the room the next morning. We told him that was a very big inconvenience because we didn't want to change and pack again the next day. The man in the reception was not nice at all and he just said, I am sorry , there is no other way. We had to change then next day. The buffet wasn't great and the hosts were really bad in the seating service. I would honestly go to another hotel next time.

  • Couple
    9.6

    Hotel is gorgeous. Pools are wonderful. Staff is really nice and helpful.

    Not enough healthy and vegetarian food options.

  • Group of friends
    4.2

    The only thing that I really liked was the amazing swimming pools that the hotel had.

    The hotel staff was extremely rude and very unprofessional (except for the bellboy and maid). The signage for the hotel from the main street is nonexistent. The room service selection is not that of a 4 or 5 star resort. The business center is really just another line to sell to tourists. The prices that the hotel was charging for services really was an insult they were so high. Hotel management obviously needs to be addressed with as many issues as this hotel has.

  • Couple
    7.0

    It's very expensive for it's services. They should include Spa in the package.

How to reach hotel

hotel Sandos Cancun Luxury Experience Hotel Cancun location
Show big map »

Hotel Address:

Boulevard Kukulcan, Km 14, Cancun, Mexico, 77500

Get directions
City Center
  • Cancun
    6.8 mi
Airports
Restaurants
  • Puerto Madero Cancun (cuisine: Vegetarian, Argentinean, Venezuelan)
    800 ft
  • Fantino (cuisine: Italian)
    900 ft
Beaches
  • Playa Marlin
    5000 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    8
  • Number of rooms:
    214